Return Policy
At Rite Innovations®, we want you to feel confident in your purchase. If for any reason you’re not satisfied, we make returns simple and straightforward.
30-Day Return Window:
Products may be returned within 30 days of delivery for a refund of the purchase price, excluding original shipping and handling.
Return Conditions
To be eligible for a return:
- Item must be in original condition and unopened packaging
- Product must not be marked as non-returnable on our site
How to Start a Return
- Request a Return Merchandise Authorization (RMA):
- Visit: riteinnovations.com/returns
- Email: co*****@ri*************.com
- Call: 269-399-6928
- Ship the item back:
- Customer is responsible for return shipping costs
- Use a trackable shipping method
- Packages without an RMA will not be accepted
Refund Timeline
- Refunds are processed within 5 to 7 business days of receiving your return
- Refunds are issued to the original payment method
- Shipping and handling charges are non-refundable
Non-Returnable Items:
- Opened or used products
- Products labeled as final sale, promotional day of sales or non-returnable
- Items damaged due to misuse, modification, or neglect
Warranty Support
If you are experiencing issues with a defective product, this falls under our 1-Year Limited Warranty. Under the warranty, Rite Innovations® will, at our discretion:
- Repair or replace the defective product at no cost to you, or
- Issue a full refund of the purchase price after the product has been returned and inspected
We will cover all shipping and handling fees for approved warranty repairs or replacements.
To initiate a warranty claim, please visit our Warranty Page (https://www.riteinnovations.com/product-warranty/), email co*****@ri*************.com, or call 269-399-6928.
Live beautifully. Live thoughtfully. Live RITE.
